Customer Service Representative Red Wing, Minnesota

Customer Service Representative

Full Time • Red Wing, Minnesota
Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Paid time off
 
Benefits/Perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401K retirement with company match
  • Vacation, paid time off
  • Company-paid training
  • Employee discounts for Culligan in-home products
  • Eligibility for annual recognition and training meetings/events

CSR Sales Support
 

Job Description: Culligan Sales Support CSR is responsible for taking all incoming phone calls and properly routing them. Responding to all online inquiries and managing companies’ online reviews. Other job duties include daily deposit processing, Customer Satisfaction calls on completed jobs, and assisting product specialists with outside marketing activities.
 
 
Daily:
 

  • Answer all incoming phone calls and route to correct person.
  • Coordinate sales activities with Product specialists. Meet daily to discuss prior days work, any problems encountered, or administrative tasks needed to be completed. Make sure sales appointment summaries are complete and accurate.
  • Help product specialist design, print, and modify sales materials.
  • Respond to online inquires as they come in or dispatch them to the correct department (same as phone calls)
  • Fill product specialists’ schedules by making outbound phone calls and checking in with customers who have old equipment or are missing equipment we would recommend.
  • Make sure appointment requests are updated in CRM and followed up on at the appropriate time. Schedule phone call appointments for product specialists as needed.
 
Assist with the following as needed.
  • Scheduling of service technicians or delivery drivers
  • Answering customer billing questions
  • Making customer Satisfaction Calls

About Culligan of Red Wing
Culligan of Red Wing is a locally owned franchise operating independently under the Culligan name. We pride ourselves on our outstanding customer service and reputation in the communities we serve. As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, and commercial customers. Culligan of Red Wing offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems, and bottle free water coolers. 

 
Compensation: $20.00 per hour




This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

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Why Should You Join Culligan?

Growth Opportunities
Friendly Coworkers
World class training and development through Culligan University and bootcamps